What is Facilitation?
Facilitation is so much more than taking notes, listing ground rules, and writing agendas. It’s not about designing ice breakers and it’s certainly not about just repeating what people say. Good facilitators shape and focus the dialogue and, in doing so, enable teams to successfully navigate complex business decisions, successfully tackle critical organizational challenges, and solve complex problems.
Note-takers record history; facilitators shape history.
Essential skills for productive and successful facilitation includes the ability to:
- Diagnose the governing group dynamics at play to address and shift dysfunctional patterns of talk to unlock the team’s potential.
- Ask the Better Questions® to challenge old patterns of thinking, explore limiting assumptions, and produce new insights.
- Design purposeful meetings that incorporate the diversity of team member make-up and produce tangible outcomes despite meeting across time zones and different mediums.
- Apply tools and techniques that mitigate the effects of cognitive and motivational biases that can compromise team output and decision quality.